If you’re an existing user and need to speak to one of our friendly support agents, contact us via live chat for the quickest response (available in the bottom-right corner of this page). Alternatively, for non-critical queries, send us an email and we’ll respond as soon as we can.
Support team available:
Monday – Saturday: 9am – 5.30pm UK Time
We’ve pulled together some quick answers for questions you may have! Please take a look.
Yes. We are so passionate about delivering the best results for your agency that if the AI enhancement isn’t to the standard you require (which can happen as the AI continues to learn new international skies and terrains for example), you can simply request re-enhancement and we’ll return it to you re-enhanced within an hour.
No, the app is included in your usual monthly subscription. There are no additional fees for using the mobile app.
Yes, you’ll need a PropertyBox account to log in and use the app. If you’re already a subscriber, just use your existing credentials to log in. Or sign up today and get started.
Yes, you can access basic functions like viewing and managing listings even without wifi or an internet connection. However, you’ll need to reconnect to upload content or access certain advanced features.
Yes, you can upload your logo in our preference centre and pre-set your logo position and transparency to ensure a consistent look and feel to all your listings, aiding your brand identity.
Yes! You’ll still have access to all the usual features within PropertyBox, including:
It will take an average of 1hr 20 mins for your floor plan to be returned. You can upload the sketch before you leave the property and it could be waiting for you when you return to branch.