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How Can We Help?
If you’re an existing user and need to speak to one of our friendly support agents, contact us via live chat for the quickest response (available in the bottom-right corner of this page).
Alternatively, for non-critical queries, send us an email and we’ll respond as soon as we can.
The PropertyBox support team is available:
Monday – Saturday: 9am – 5.30pm UK Time
Need To Talk To Sales?
Our team are here to help! Let us know what sales question you have and we will help in any way we can!
View All PropertyBox Plans >
Frequently Asked Questions
Ours is not a single point solution to deliver a feature, such as photo enhancement, but an all-in-one platform designed specifically for the real estate community. Our team has years of experience in this market sector and has brought our knowledge and passion for estate agency into making sure our product genuinely helps the businesses we serve.
Our plans are designed to suit how many listings your branch creates each month. Use our pricing page to guide you to the most appropriate plan. If you are unsure, reach out to our sales team who will guide you.
Many of our customers do! All photos captured by your team can still be AI-enhanced by PropertyBox core functionality including improved staging via object removal to help your teams move faster when at a vendor property. Plus, with PropertyBox we provide an excellent outsourcing service via our PRO Content feature so you don’t have to increase resources during periods of demand through holidays or illness. Also, we extend the reach of your agency into new areas without you having to grow your photography team.
No, the app is included in your usual monthly subscription. There are no additional fees for using the mobile app.
Yes, you’ll need a PropertyBox account to log in and use the app. If you’re already a subscriber, just use your existing credentials to log in. Or sign up today and get started.
Yes, our team of assessors has full UK coverage.
All AI enhanced photos come with a 100% Quality Guarantee. If you require re-enhancement just submit and we will return to you within 1 hour, vetted and checked by our team of photography experts.
As you move up our plans the number of included AI enhanced photos increases to account for more listings per calendar month. Features unlock at each stage and in-app purchases reduce in price. See our pricing page for comparison tables.
You can start using Property immediately, simply sign up and go. You’ll also have 7 day’s worth of free access to kick things off.
It will take an average of 1hr 20 mins for your floor plan to be returned. You can upload the sketch before you leave the property and it could be waiting for you when you return to branch.