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    There is a common assumption in estate agency that instructions are won in the living room.
    The valuation is where the questions are answered. It’s where marketing strategies are compared, fees are discussed and relationships begin. It’s the moment every agent prepares for.
    But ask yourself a simple question.
    How often is that really the first time a vendor has come across your business?
    For most homeowners, it isn’t.
    Long before they request a valuation, they’ve already been paying attention. They’ve seen properties appear in their social feeds, noticed sold boards in the local area, watched neighbours share listings online and formed an opinion about which agents seem active, professional and successful.
    By the time you walk through the front door, you’ve often already made a first impression.
    The most visible agent doesn’t always win the instruction, but they’re far more likely to make the shortlist.

    Emma Zeray

    Campaign Executive

    Emma is a marketer with an eye for detail, a love of creativity, and a passion for making stand out content. At PropertyBox, she helps bring property listings to life through smart, strategic email campaigns that connect with the right people at the right time. Full of drive, she’s keen to grow her skills across digital, content, and data-led marketing.